Get in Touch With Us

This page tells you how to reach the editorial team behind Non Gamstop Casinos, what we can help with, and what falls outside what we do. We research and publish reviews of Curaçao casinos not on GamStop for readers in Great Britain — we do not operate casinos, hold player funds, or have access to anyone's account. If your message is about a stuck withdrawal or a closed account, the casino's own support team and its licensing body are the people who can act; we explain below how to escalate properly.

How to get in touch

Email is the only channel we run. Write to [email protected] and put the subject in the first line — for example "bonus terms query — wagering", "correction", or "partnership". We aim to reply within two working days. Messages that include the casino name, the date, and a screenshot or copy of the terms you are asking about get a more useful answer than those that do not.

Please do not send us passwords, full card numbers, or copies of identity documents. We never need them, and we will delete anything of that kind that arrives.

What we can and cannot help with

We can help	We cannot help
Explaining wagering requirements, game contribution rates, maximum bonus bets and bonus cashout limits	Releasing a withdrawal or overturning a casino's decision
Flagging that an advertised offer on our pages looks out of date or has changed	Accessing, unlocking or closing your casino account
Pointing you to the right complaints route and to UK support organisations	Removing you from, or reinstating you on, GAMSTOP
Corrections to our own research, licensing notes or ownership details	Giving legal, tax or financial advice, or tips on how to win
Editorial, press and partnership enquiries	Recovering funds or acting as an adjudicator between you and an operator

How we make money, and why it does not buy a ranking

Some links on this site are commercial. If you open an account through one of them, we may earn a commission at no extra cost to you. Commercial relationships do not decide position, rating or review wording, and we will say so plainly if you ask. Ratings on this site are editorial judgements made by our team — they are not customer-review scores and they are not audited performance figures. If you believe a review reads more favourably than the operator's published terms justify, tell us which clause you mean and we will re-check it and publish an amendment if we got it wrong.

Queries about the casinos we list

Most reader mail concerns the operators on our ranked list of non GamStop casinos. We cannot contact an operator on your behalf, but we can explain what the advertised terms mean. Below are the three we are asked about most often, with the kind of detail we hold on each.

Betmica — the biggest headline number, and the most terms to read

Betmica sits at the top of our list with an editorial rating of 10.0, largely because its welcome package is the broadest in the group: a 570% match up to £5,700 plus 270 free spins. The reason we field so many questions about it is the size of that figure. A percentage match of that scale is almost never released in one go — packages this large are typically split across several deposits, and the maximum only applies if you fund every tier. The limitation to weigh: the bigger the match, the more turnover the wagering requirement represents, and free spins usually carry their own separate wagering and winnings cap. Read the spin terms and the match terms as two different documents, because they usually are.

Kikibet — a high match with a currency question attached

Kikibet is rated 9.9 and advertises 350% up to £5,555 with 300 free spins. It earns its place here because the headline is quoted in pounds, which matters for British readers: if your account is genuinely denominated in GBP, you avoid conversion spread on every deposit and withdrawal. We tell readers to confirm the account currency at registration rather than assume it, since currency cannot usually be changed afterwards. The drawback is the same one that applies across this tier — a triple-digit match with a long free-spin count normally comes with a maximum bet per spin while a bonus is active, and breaching it can void the balance.

Betninja — a flatter, plainer offer

Betninja, also rated 9.9, advertises £1,000 plus 100 free spins for all new players. We include it in this section because it is the offer readers find easiest to check: a cash cap rather than a headline percentage means the arithmetic on the wagering requirement is more predictable. It is a smaller ceiling than the packages above, which is the trade-off — if you deposit a large amount, the proportional value is lower. As with every offer on the site, eligibility is limited to new accounts aged 18 or over, minimum qualifying deposits apply, and bonuses expire if the wagering is not completed in the stated window.

Other operators we cover

• WinnerIsland (9.9) — up to €1,000 plus 100 free spins, quoted in euros, so ask us about conversion if you bank in sterling.
• Zombillion (9.9) — 250% up to £4,000 plus 200 free spins, a pounds-denominated welcome pack.
• Smash Casino (9.7) — 600% up to €10,000, structured as a slots-only package.
• Nightluck (9.7) — €6,400, 280 free spins and an 805% headline spread across tiers.
• CoinPoker (9.6) — 150% up to $2,000, quoted in dollars and poker-led rather than slots-led.
• Rivo (9.5) — 1000% up to €10,000 plus 25% cashback, the only one of the group advertising ongoing cashback in its welcome package.
• Daytonaspin (9.5) — 255% up to £4,500 with 255 free spins.

Questions about deposits, withdrawals and fees

We are asked about money more than anything else, so here is what we can usefully address. Minimum deposits vary by operator and by method, and the minimum that qualifies for a welcome bonus is often higher than the minimum the cashier accepts — check both numbers before you fund an account. Debit cards, bank transfers, e-wallets and cryptocurrency are the methods most commonly offered by offshore sites; PayPal is rarely available at casinos outside the Great Britain licensing regime, so verify it in the cashier rather than trusting a badge on a landing page. Card payments to gambling sites can be declined or treated as cash-like by some British banks, and credit cards cannot lawfully be used for gambling by consumers in Great Britain.

On the way out, expect an identity check before the first withdrawal clears: proof of identity, proof of address, and sometimes proof that the payment method is yours. Larger or unusual amounts can trigger source-of-funds checks, which ask where the money came from. This is normal anti-money-laundering practice, not a stalling tactic, but it does add days. Processing times, daily and monthly withdrawal limits, and any per-transaction fee are set by the operator and should be stated in its terms — if you cannot find them, that absence is itself worth knowing. Where an account is held in euros or dollars and you bank in pounds, conversion is applied twice, in and out, and the spread is a real cost that is easy to overlook.

If a withdrawal is disputed, ask the casino's support team in writing, keep the thread, and ask for its formal complaints procedure and the name of its alternative dispute resolution body. Send us a note too — recurring payment complaints about a listed operator affect how we rate it.

Queries about games and sports betting

The casinos we cover typically run several distinct sections, and your question will get a faster answer if you name the right one:

• Slots — the bulk of most lobbies, varying by return to player percentage and volatility. High-volatility titles pay less often for more; low-volatility ones do the reverse.
• Progressive jackpots — pooled prizes that grow with play. Many are excluded from bonus wagering entirely.
• Table games — blackjack, roulette and baccarat, usually contributing far less than slots towards wagering requirements, sometimes nothing at all.
• Live dealer rooms — streamed tables with human croupiers, run by third-party software providers. Often restricted while a bonus is active.
• Mobile play — most lobbies run in a browser; a smaller number offer an app. Game availability can differ between the two.

Several of these operators also run a sportsbook alongside the casino, which works differently enough to be worth separating. Sports free bets carry minimum qualifying odds — commonly around 1.80 in decimal terms — rather than a wagering multiple. Pre-match and in-play markets, accumulators, bet builders, esports and cash-out are the usual features. Where the casino and sportsbook share a single wallet, a casino bonus may lock the whole balance, including money you intended to bet on sport. Ask us if a specific operator's wallet is shared; it is the single most common cause of confused enquiries we receive.

Licensing, eligibility and what applies to you in Great Britain

You must be 18 or over to gamble and to use this site. Casinos not on GamStop are not licensed by the UK Gambling Commission; they operate under overseas licences, and Curaçao is the most common of these. That distinction matters and we will always answer questions about it honestly. A Commission licence brings GAMSTOP integration, the Commission's complaints framework, participation in an approved ADR scheme, and rules on advertising, deposit limits and credit card use. An overseas licence brings a different, generally lighter set of obligations, and the regulator sits outside Great Britain. Accepting British customers is not the same thing as being authorised to serve them — no site on our list is UK-licensed, and we will not describe any casino as completely safe or promise that a withdrawal will be paid.

Before you register anywhere, we suggest checking the licence number on the operator's footer against the issuing regulator's own register, identifying the company that holds it, and reading the withdrawal and bonus clauses in full. Gambling is entertainment that costs money over time; it is not a way to make an income or to deal with debt.

If your message is about self-exclusion or harm

Tell us at the top of your email and we will reply with support information rather than casino content. GAMSTOP is the free self-exclusion scheme for Great Britain, covering operators licensed by the UK Gambling Commission, with exclusion periods of six months, one year or five years. It does not reach sites licensed overseas, which is precisely why many readers arrive here — and why blocking software installed on your own devices, plus deposit and loss limits set with each operator and a bank gambling block, do more practical work than a single measure alone. GamCare runs the National Gambling Helpline on 0808 8020 133, free and open 24 hours a day. We cannot remove you from GAMSTOP, shorten an exclusion, or ask an operator to reopen an account.

Corrections, sources and how we research

Everything published here is desk research. We read operator terms and conditions, licensing registers, regulator publications and payment documentation; we do not open accounts, deposit funds, play games or process withdrawals, and we never present advertised processing speeds as measured results. Offers change without notice, so the operator's own terms are always the authority — the figures on our pages are the ones we verified as at the date shown on the page, most recently Sep 26, 2026.

If you find something wrong, say what it is, where you saw it, and what the correct position is. Corrections go to Laura Bishop and material changes are amended with a dated note. We would rather be told than left publishing something stale — reader corrections are the fastest way we find out an offer has moved.

Before you write

A short checklist that saves a round of emails:

1. Name the casino and the page you were reading.
2. Quote the exact term or figure you are asking about.
3. Say what outcome you are hoping for — an explanation, a correction, or a complaints route.
4. Leave out account credentials and identity documents.

Then send it to [email protected]. A person reads every message, and you will get a straight answer — including when the answer is that we do not know.